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Privacy Policy

Last updated on October 1, 2025

Introduction

This Privacy Policy describes how TheTCGMarket ("we", "us", or "our") collects, uses, and protects your personal information when you use our trading card game marketplace platform. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Email address
  • Username
  • Password (encrypted)
  • Account verification status

1.2 Seller Information

If you become a verified seller, we may collect:

  • Business or personal name
  • Contact information
  • PayPal account information for payment processing
  • Seller verification documents
  • Inventory and listing information

1.3 Transaction Information

When you buy or sell on our platform, we collect:

  • Purchase and sales history
  • Order details and communications

We do not store payment information or shipping addresses. All payment processing and shipping address handling is managed by PayPal.

1.4 Automatically Collected Information

  • IP address and location data
  • Browser type and version
  • Device information
  • Usage data and analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage your account
  • To process transactions and payments
  • To verify seller accounts and prevent fraud
  • To communicate with you about orders, updates, and support
  • To improve our platform and user experience
  • To enforce our Acceptable Use Policy and Terms of Service
  • To comply with legal obligations
  • To send important notifications about your account or transactions

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Other Users

  • Seller information is visible to buyers (store name, ratings, etc.)
  • Order details are shared between buyers and sellers to facilitate transactions

3.2 With Service Providers

  • PayPal: For payment processing and seller payouts
  • Cloudflare: For hosting and content delivery
  • Fly.io: For backend infrastructure

3.3 Legal Requirements

We may disclose your information if required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or abuse
  • Protect the safety of our users

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. Your data is stored securely using PocketBase with encrypted passwords and secure authentication tokens.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences and cart contents
  • Analyze site usage and performance
  • Improve user experience

You can control cookies through your browser settings, but disabling cookies may affect functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for accounting and legal purposes as required by law.

If you close your account, we may retain certain information to prevent fraud, resolve disputes, and comply with legal requirements.

7. Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and personal data (subject to legal retention requirements)
  • Object to or restrict certain processing of your data
  • Export your data in a portable format

To exercise these rights, please contact us at support@thetcgmarket.com.

8. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Users

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to our facilities and service providers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

support@thetcgmarket.com